Return & Refund Policy
Returns for customized or personalized products may be restricted when
the product has been produced according to the customer-approved details.
If an item is damaged, defective, incorrect or materially different from
the confirmed order, customers should contact Satcrafts with the order
number and supporting photographs as soon as reasonably possible.
Unboxing video required for damage or missing-item claims.
Record one continuous video showing the sealed shipping label, all sides
of the parcel, opening of the package and the received product. Do not
pause or edit the video. Keep the packaging until the claim is resolved.
Approved refunds are recorded against the order and will be processed
using the applicable payment/refund method once the payment provider is
fully integrated.
Update this policy with your final return window and evidence requirements
before accepting production orders.